How can we help?

We offer free returns and you always have 14-days right of return. Try your product to see that it suits you, but remember that the product must be returned with original packaging and all labels. Once we have received the item back and found that it is not damaged, we will refund the amount you paid.

• What does it cost to return an item?

  Returning your order to us is always free.

• Why was the shipping cost not refunded on my return?

  We offer free returns but do not refund the shipping cost when you return an item.

• I did not receive a return slip. What should I do?

  Contact our customer service and we will send you a new return slip. Remember to enter your order number.

• How long does it take to process a returned item?

  It can take up to a week for the item you returned to be registered. If you originally paid for your purchase by card, it can take another 3-5 banking days until the money is available on your card again. We reserve the right for a total time of up to 14 days, or more time for orders from Norway and the EU. Our goal is to process all returns as quickly as possible. However, during busier periods, it can take a little extra time.

• How do I exchange to a different size?

  To exchange an item bought online, please return the item free of charge and place a new order online.

• How do I report a complaint?

  Contact our customer service and we will help you! Do not forget to include photos and your order number so we can help you quickly.

• What counts as a valid complaint?

  If your garment has production defects, such as seam failures, please contact our customer service.

• What does not count as a valid complaint?

  Wear and tear, moth holes, and incorrect washing.

• I have a problem with a Davida garment but have shopped through a retailer. What should I do?

  If you have bought through a retailer, you must contact their customer service. Unfortunately, we can not help you if the garment is not purchased directly from our website.