How can we help?

Do you wish to make changes to your order? Read more about cancellations and order changes below.

• Can I cancel or change my order?

  We can help you cancel your order as long as it has not been sent. If you have received a notification that your order has been sent out, it is unfortunately too late to cancel. If this is the case, we recommend that you send your package back to us as soon as possible. If you have not received a delivery notification, please email our customer service and we will help you cancel your order.

• Why is my discount code not working?

  Are you trying to use the code to order already discounted products? A discount code cannot be combined with other offers. Is the code not working for full-price products? Double-check that you've entered the discount code correctly and pressed the "Use campaign code" button at checkout. If the problem remains, please contact our customer service.

• What is the return policy?

  You have a 14-day right of return from the time you receive the product, to try it on and make up your mind. During that period, you can return your items completely free of charge.